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Problem 2 : “ I have tried to create a bibliography for a paper I just completed, and am getting the following error message:” If they are not uncomfortable with this next suggestion ask them to send you their login/password and see if you can replicate the same problem (I know many of you are not comfortable with this but its your call and many patrons don’t really care). Make sure they are logging in at the CENTER of the screen (JHU Portal) not the box on the left.Ħ. Suggest they login at the Welchweb page instead of 5. Suggest they change to a different browser (Internet Explorer).Ĥ. Suggest that they go to another computer with internet access, preferably a Welch Library computer or a MSE library computer.ģ. Ask if they are using a desk computer, or a laptop(laptops with wireless connections can be problematic particularly Mac laptops).Ģ.
HOPKINS DOWNLOAD REFWORKS PASSWORD
Problem 1 : “I am logging into my refworks account for the first time but I am getting a “Error in USadd user error message.” I know my jhed login and password are correct.whats happening?ġ. Refworks Information page located on Welchweb page (Quick links) Refworks Tech Support 1-77 is the “best” place to send patrons.ġ1. Refworks allows you to setup Group Accounts for collaborative projects.ġ0. Refworks is comparable with Endnote and Reference Manager(you can go from one to the other easily).ĩ.
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Refworks offers excellent help functions, online and in-person tech support.Ĩ.
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When you leave Hopkins you can take your Refworks database with you.ħ. Refworks is user friendly, and easy to learn.Ħ. All you need is a secure internet connection.ĥ.